Recently, I've noticed that some corporations call their trainers "facilitators." I can only assume this is meant to be shorthand for "facilitator of learning." However, is "facilitator" really an appropriate term when the "facilitator" uses only lecture and Power Point? Are facilitating a strategic planning session and teaching someone how to do that really the same thing? Even the roots of the two words interplay. "Educe," the root of "educate," literally means "to bring out." That is what the best trainers dobut isn't it also what facilitators do? The root of "facilitate," of course, is "facile," or to make a process "easy." The best trainers seem to make learning easy, don't they? It's no wonder confusion exists. The greatest trainers and facilitators do share many characteristics and behaviors. However, I believe the role of trainer and facilitator are ineluctably different and that it's important to distinguish between them. This will not only help reduce confusion about the terms, but (more importantly, to me-) ensure they retain real meaning. Let's Talk Terms Even though the term "training" is broadly accepted for the field of adult education, some in our field argue that "training" itself is an unacceptable word. They argue that the word conjures up "dog training" or other potentially de-humanizing acts. Others in the field of adult education differentiate between terms training, instruction and education, but conclude that all are necessary to help people learn. (Stolovitch and Keeps, 2002.) Most adult educators use "train" as an umbrella term for what they do. 4 Major Differences Between Facilitator and Trainer Roles Great Facilitator -Is not necessarily a content expert. -Is an expert in many forms of group process (including inter-and-intra-group conflict resolution, strategic planning, team building, etc.) -Often helps the group to define and verbalize its own outcomes (e.g. to solve a specific problem or develop a new procedure.) When outcomes are externally prescribed, helps the group develop, implement and "own" action steps to achieve the outcomes. -Sees facilitation as a process to help achieve specific "bits" of broad organizational goals. Great Adult Educator (Trainer) -Is a content expert. -Is not necessarily expert in many forms of group process. Instead, continually develops new methods to help participants achieve specific learning outcomes. -Most often in corporate, organizational or higher education settings, the trainer does not help each learner group establish its own learning outcomes. (That's a whole other approach, called Popular Education.) -Often focuses on training's impact on actual, discrete job performance or tasks. Trainer may evaluate training's effectiveness long after the training event takes place. Elements the Two Roles Share Both great facilitators and the best trainers... * Help the group achieve specific outcomes through the use of active, participatory, participant-centered methods. * Regularly evaluate the process in real time, and can measure how well the participants achieved the stated outcomes at the end of the process. * Have made themselves familiar with the organizational culture and context in which they are working, and ensure the processes "fit" that culture. * Stimulate dialogue and interaction between participants, not just between themselves and the participants. In this article, I've tried to scratch the surface of similarities and differences between facilitation and training. I believe passionately in the value of each. Both can help us understand ourselves, each other, our work, and the world better. Beyond that, they play different roles in the workplace and community. Do you think it's important to make distinctions between facilitation and training? As usual, I look forward to your input and comments about these issues. Please contact me at guila@guilamuir.com with your arguments and insights. |
